+977 98510 83134
info@nepaleseshop.com
Amrit Marg, Thamel, Nepal

Question & Answer

Richmond Handicraft | > Question & Answer

Frequently Asked Questions

We understand that choosing high-quality silver jewelry involves many questions, which is why we’ve created this Silver Jewelry FAQs section to guide you. Whether you’re curious about the materials we use, how to care for your silver pieces, or what shipping options are available, you’ll find all the information you need here.

Do you offer custom designs?

Yes, the customer must preferably provide a physical sample or, at the very least, all necessary details for the design. If a special mold or tool is required, the customer will be informed, and the cost will be covered by them.

What is the minimum order quantity for wholesale purchases?

For custom designs made specifically for the client, the minimum order is between 30 to 100 pieces, depending on the model and other factors agreed upon with the client. For items in stock, we recommend a minimum order of half a kilogram to make shipping costs worthwhile, but the final decision is up to the client.

Can I view prices online?

No, since our products are made of silver, prices are based on international metal prices, specifically silver. Prices are subject to change without prior notice and can vary daily.

How do I care for my silver jewelry?

To keep your silver jewelry looking great, clean it regularly with a soft cloth. Moreover, avoid exposing it to harsh chemicals or moisture, as these can cause tarnishing. Storing your silver jewelry in a cool, dry place also helps maintain its shine.

What is your return or exchange policy?

We generally do not offer returns or exchanges. However, we encourage customers to reach out to us directly, as we are happy to discuss possible solutions. We understand that each client has unique needs, and we strive to accommodate them whenever possible.

How can I request a sample of your products?

You must submit the custom order form or you may join on our whatsapp: +977 98510 83134

Do you ship internationally?

Yes, we ship internationally via UPS, FedEx, or DHL.

What payment methods do you accept?

Payment information and methods are provided and agreed upon directly with the customer.

Didn’t Find Your Answer?

We encourage you to explore the rest of our website for more details on our products and services. If you need further assistance beyond this Silver Jewelry FAQs section, feel free to contact us for personalized support.

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